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Case Study

2026-05-14

Case study: Telegram bot for lead qualification

The business received inquiries from several channels, but managers spent too much time on basic questions and response speed was inconsistent.

The goal was to shorten first response time, filter low-fit inquiries and give managers structured lead context before the first contact.

What was implemented

  • Designed a conversation flow for different inquiry types.
  • Added qualification questions for budget, timing, task type and contact data.
  • Configured Telegram notifications with a concise lead summary for the manager.
  • Added interaction events to measure scenario drop-off.

Impact

First response

faster

users receive an immediate guided reply

Lead quality

higher

managers see context before contacting the lead

Manual work

lower

the bot handles repeated intake questions

Stack

Telegram Bot APIWebhookLead qualificationEvent tracking
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Case study: Telegram bot for lead qualification and faster response